In using this website you are deemed to have read and agreed to the following terms and conditions:

The content of this website is for general informational and educational purposes only; it is not meant to be medical advice and no substitute for in-person consultation, diagnostics and treatment. Questions regarding medical or mental health issues should be directed in-person to qualified medical professionals (e.g. your GP or another healthcare professional; call 911 in emergencies).

Under no circumstances will we be liable for any loss or damage including damage to health or appearance caused by readers’ reliance on information obtained through the site, from third parties or a linked site, or readers’ reliance on any product or service obtained from us or a third party. Use of this website is at user’s sole risk. No information obtained by you from this website or through email shall create any warranty.

The following terminology applies to our Terms and Conditions, Privacy Statement and Disclaimer Notice and any other Agreements: “Client”, “Patient”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company (Eudelo Ltd.). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Disclaimer

To arrange an appointment please call reception on our central number 020 7118 9500. Availability of appointments cannot be guaranteed. Please contact your GP or attend A&E in cases of emergency. Please note that you might not see the same practitioner at every visit. Your practitioner will however be able to view your complete past history with us, in order to ensure continuity of care.

Unless otherwise stated, the services featured on this website are only available within our Bondway clinic. Please note that our Harley Street clinic offers limited selection of our services only. Please note that usually (in both clinic locations) the initial visit will be for a consultation only. Any treatment/procedure is usually arranged for a later date, once you have been assessed in clinic.

All marketing/advertising is intended solely for the United Kingdom, in particular London market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

Excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

Excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage to your health or appearance, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Payment

Please note that we are a private clinic; our services are not covered by the NHS. While some international private medical insurances might reimburse our consultation and treatment fees for medical problems, UK-based private insurances usually do not cover our services (please check with your insurer prior to visiting the clinic!). Diagnosis and treatment of cosmetic / aesthetic issues and treatments are not usually covered by any insurance, whether UK based or international.

Our Terms are payment of a deposit in advance with the remainder payable in clinic on the day of the consultation / treatment. The deposit is fully refundable if the appointment is cancelled with our reception with 48 working hours notice. For consultations with our Dermatologists and certain cosmetic procedures, then full payment is due in advance. This is refundable if the appointment is cancelled with our reception with more than 48 working hours notice. Cash and all major Credit and Debit Cards (including American Express) are acceptable methods of payment. If you have International Private Insurance, you may then submit the invoice to your insurance company to try and get reimbursed. Unfortunately we cannot deal with your insurance directly. At the time of your service, if you / we believe you have valid insurance coverage, but later find out, for whatever reason, you were not covered, you herewith acknowledge and agree that you are responsible for the entire fee. To avoid any unexpected shortfalls, we advise patients to check with their insurance provider before incurring any costs.

All goods remain the property of the Company until paid for in full. Should we not have received payment within 10 working days after the consultation/treatment, we will reserve the right to forward this matter to our Solicitors, which will incur an administration charge of £350. Monies that remains outstanding after the date of the consultation/treatment, will also incur interest at the rate of 4% above the prevailing Bank of England’s base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We also reserve the right to seek recovery of any monies remaining unpaid 30 days from the date of the consultation/treatment via collection Agencies and/or through the Small Claims Court. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.

We do not routinely accept cheques. However, in the event that we made an exception as a good-will gesture, please note that returned cheques will incur a £190 administrative charge. In an instance of a second returned cheque, we reserve the right to terminate any arrangements and shall insist on cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.

Please note that medication is not included in our fees. Please also note that blood tests and other lab analysis (e.g. nail/skin scrapings, skin swabs, biopsies etc.) will incur an additional charge. Please contact us to receive a complete price list.

Cancellation Policy

We reserve the right to take a booking fee. Minimum 48 hours notice of cancellation or appointment re-scheduling is required. Notification in person or via telephone will be accepted. If leaving a message on our answer phone, please clearly mention your name, as well as date and time of the phone call. Any appointments for consultations, which are not attended or cancelled/re-scheduled with less than 48 hours notice, will incur a facilities charge of £150 (£200 for appointments with our Medical Director Dr Stefanie Williams). Any appointments for treatments or procedures, which are not attended or cancelled/re-scheduled with less than 48 hours notice, might be charged in full. In an instance of a second non-attendance or cancellation/re-scheduling with less then 24 hours notice, we reserve the right to not issue another appointment.

Termination of Agreements and Refunds Policy

Both the client/patient and ourselves have the right to terminate any Service Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. This also includes that if a course of several treatments was booked and paid for, and the client/patient decides not to complete the outstanding treatments of this treatment course, no refund will be offered.

Availability

To arrange an appointment please call reception on our central number. Availability of appointments cannot be guaranteed. Please contact your GP or attend A&E in cases of emergency. Unless otherwise stated, the services featured on this website are only available within our London based clinics. Please note that our Harley Street clinic is for consultations only. We do not perform any procedures or treatments there. For procedure/treatments, please arrange an appointment in our Bondway clinic. Please note that in most cases (in both clinic locations) the initial visit will be for a consultation only. Any treatment/procedure is usually arranged for a later date, once you have been assessed in clinic.

All marketing/advertising is intended solely for the United Kingdom, in particular London market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright & Trademark

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. ‘Dr Stefanie, MD, Dermatologist’ is a registered EU community trademark.

Communication

Contact information can be found on the ‘Contact & Location’ page on our website or via company literature. Eudelo Medical Ltd. is a registered company in England and Wales. Company registration no: 6460878. Registered address: 63 Bondway, London, SW8 1SJ. VAT Reg. No 926 6600 18.

Force Majeure

We are not liable for any failure to perform any obligation under any Agreement which is due to an event beyond our control including but not limited to any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen.

Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

General

The laws of England and Wales govern these terms and conditions. By accessing this website and/or buying products from us directly or on our website Eudeloboutique, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made in these Terms & Conditions or on other key pages on our site. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the client/patient and ourselves. Your accessing of this website and/or undertaking of a booking or buying products from us directly or our online boutique EudeloBoutique.com indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

Protection of Staff

Eudelo always seeks to provide the highest levels of customer service, but at the same time has a zero tolerance policy with regard to physical or verbal abuse towards its staff. Eudelo will take all steps necessary to minimise the risk of violence, aggressive, or threatening behaviour towards our staff, contractors, and anyone working on our behalf. This includes physical or verbal abuse whether in person, over the telephone, in writing or online. 

Eudelo reserves the right to immediately terminate treatment of any patient or customer exhibiting behaviour towards staff which may be construed as abusive, and if necessary, will inform the relevant authorities and take legal action.